Eden

💬 Are the dresses in stock?

Some pieces are, others are made in our workshops after your order is confirmed. This allows us to guarantee optimal quality and impeccable finishes.

💬 What is the production time?

Production generally takes 5 to 10 business days, depending on the workshop's workload.

💬 Can I modify my order after confirmation?

If your order has not yet entered production, we will do our best to modify it. Contact us quickly by email (contact@costanera.fr) after your purchase, mentioning your order number.

💬Do you offer custom-made items?

Yes, some pieces are made-to-measure, at no additional cost.

💬How does it work?

After your order, our team will contact you to take your measurements (bust, waist, hips, height) to perfectly adjust the dress.

💬What if I'm between two sizes?

We recommend choosing the next size up or opting for made-to-measure for an ideal fit.

💬What are the delivery times?

Once your item is made, it is generally shipped and delivered within 3 to 7 working days, depending on your location.

💬Why is my order taking a long time?

As our items are made to order and our workshops are located internationally, some delivery times may be slightly extended, especially during periods of high demand or particular logistical circumstances.

💬Can I track my order?

Yes, a tracking number is sent to you as soon as your order is dispatched.

💬Can I return my order?

Standard items may be returned under certain conditions.

💬Are made-to-measure items refundable?

Items made to order or adjusted as made-to-measure are not returnable, except in case of defect.

💬Who pays for return shipping?

Return shipping costs are the responsibility of the customer.

💬How do I make a return?

Contact us by email, and we will send you the instructions and the shipping label: contact@costanera.fr

💬How can you contact us?

You can contact us at any time at: contact@costanera.fr

💬How long will it take to get a response?

We generally respond within 24 to 48 business hours.

💬Can I cancel my order?

Once production has started, cancellation is no longer possible.

💬Why can some delivery times vary?

Due to on-demand manufacturing and international logistics, some delivery times may be slightly adjusted. We always do our utmost to deliver as quickly as possible.